Birmingham Educational Psychology Service

Resolving Disagreements

The service is committed to providing a high standard of service to its commissioners and users. We welcome ideas and opinions through comments about improving the services we provide. We would also want to know through compliments about when we ‘get it right’ and do things well to identify and maintain areas of best practice. We are also aware that there may be times when there is dissatisfaction with the service, and we would want to hear of those concerns and complaints to respond and to put things right as appropriate.  

Please share your comments, compliments and complaints with the psychologist involved in the first instance.  If this is not possible, then you may wish to speak to the senior educational psychologist for the area team or the Principal Educational Psychologist with the details below. 

• Dr Pauline Bromfield – Principal Educational Psychologist/Head of Service [email protected]  0121 303 1792

• Dr Deborah Benjamin – Senior Educational Psychologist – North Team [email protected]  0121 303 1792

• Jill Copley– Senior Educational Psychologist – East Team [email protected]   0121 303 1792

• Katrina Burns – Senior Educational Psychologist – South Team [email protected]  0121 303 1792

• Dr Eleanor Bilton – Acting Senior Educational Psychologist – West Team [email protected]  0121 303 1792

A complaint can also be made via email, by telephone, or by letter via the contact information below:

[email protected]

0121 303 1792

Birmingham Educational Psychology Service
Children and Families Directorate
Birmingham City Council
PO Box 17843
Birmingham B2 2JR

An acknowledgement will then be sent to you within 3 working days of receipt.

For parents and carers and young adults contacting us regarding a complaint, we will also notify Birmingham City Council Complaints Team of your complaint. If we can, we will sort out your complaint straightaway, but sometimes we may need a little longer to investigate and reply. We will however send a reply within ten working days or let you know when you can expect to hear from us.  We will summarise the decision and agreed actions in writing.  

You can also register your complaint, comment, or compliment directly to Birmingham City Council via the following contact information.

Website:  Your Views – Birmingham City Council

Letter: BCC, Complaints, Contact us PO Box 16616, Birmingham B2 2HN

Data Protection

Birmingham EPS will provide services in this agreement in line with Birmingham City Council policy and will work in a way which is compliant with the Data Protection Act (1998) and the General Data Protection Regulation (GDPR 2018).

Trading Psychology Ethically

All our Educational Psychologists adhere to the:

• British Psychological Society’s Code of Ethics and Conduct (2021)
• Professional Practice Guidelines (2017)
• HCPC Standards of Proficiency (2023)
• Ethical Trading: Guidelines for Practice for Educational Psychologists (2018)
• HCPC Standards of Continuing Professional Development (2018)
• BPS Quality Standards for Educational Psychology Services(2019)
• HCPC Standards of Conduct, Performance and Ethics (2024)

This means that we will always provide you with independent and evidence-informed psychological advice. Above all, we are committed to ensuring that our safeguarding responsibility to all children and young people will always supersede our trading activities.